Frequently Asked Questions


General

  • + Where can I find Majestic Cinemas?

  • We are located In Nambucca Heads, Singleton, The Entrance, Inverell, Sawtell, Kempsey, Nambour, Wynnum and Port Macquarie. Contact information and Map details are available on the website. Select the cinema closest to you and click on the link 'About Majestic'.

  • + Can I find out which movies will be playing at Majestic Cinemas in advance?

  • Most MOVIE SCHEDULES are determined a week before opening on the Thursday. Schedules are posted on the Majestic Cinemas website by Tuesday evening. Book mark our website or sign up for the weekly email to be well informed.

  • + Can I buy tickets in advance for Majestic Cinemas?

  • Once session times are listed on our website, tickets can be purchased online or from the box office in advance of the film's opening. For the most popular films, it is recommended that during the weekends and holidays you plan to arrive at least 15 minutes prior to the advertised start time, or drop in earlier that day or a previous day and purchase your ticket in advance.

  • + Can I purchase gift vouchers for Majestic Cinemas?

  • MOVIE MONEY and GIFT VOUCHERS are available from our website and are valid for 3 years from date of purchase – talk to our Friendly cinema staff for more information on the terms and conditions.

  • + Does Majestic Cinemas accept competitor or third party vouchers?

  • We accept THIRD PARTY vouchers (ie. AUSTRALIAN MOVIE VOUCHER, HOLLYWOOD MOVIE MONEY, etc) as per the conditions detailed on each voucher. We do not accept COMPETITOR VOUCHERS (Village, Hoyts, Event etc).

  • + Does Majestic Cinemas accept group bookings?

  • A group booking discount is available for groups of greater than 20 tickets purchased in a single transaction. Contact must be made with the Cinema prior to arrival for this deal. Private group bookings are available upon request. Fundraising at the cinema is a great option for Community groups and Local Charities and great deals are available to ensure a rewarding event for all concerned. Please contact the Cinema for more detailed information on all group booking deals.

  • + Does Majestic Cinemas accept EFTPOS and credit cards?

  • We accept Credit Cards (Mastercard and Visa only) and have EFTPOS facilities. (Amex not accepted)

  • + Does Majestic Cinemas operate a rewards programme?

  • Join our Majestic Movie Club online or at the box office. Receive discounts off cinema tickets and candy bar items with every membership purchased. Memberships are valid for 12 months from issue date.

  • + What does no free list mean?

  • The distributor of a film will stipulate NO FREE TICKETS on selected films for a set duration. This restriction will not apply to the entire season of a film - usually only weeks 1 and 2. Check our programme schedule to ensure you will not be disappointed. Includes: War Veterans, Cinema Pioneers, all promotions and offers.

  • + What does special event mean?

  • SPECIAL EVENTS are any events or screenings so declared by Majestic Cinemas. Normally Special Events will be screenings of alternative content, rather than filmed entertainment (eg Live Sports, Concerts, Documentaries, Opera, Festivals etc), however Majestic reserved the right to offer filmed content as a Special Event when

  • + What does Dolby / DTS Digital sound mean?

  • Digital technologies put you in the centre of your movie-going experience. You will hear five full-range discreet channels, plus a subwoofer channel that coves the bottom one-tenth of the audible range - these are the technologies that create the experience. The dynamic range (the ratio of the loudest sounds to the softest) is significant and the full-range surround channels make lifelike special effects possible - think helicopters flying overhead. And the subwoofer sound can often be felt as well as heard.

  • + How long will a movie play at Majestic Cinemas?

  • The length of time any film will play at Majestic Cinemas is based on the amount of business the film generates, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. Use our website to get information on what films will be playing up to five days in advance.

  • + Why isn't a certain movie playing at Majestic Cinemas?

  • Our programming policy is to present as diverse a range of films as possible given the number of screens available. You can expect to see a mix of chick-flicks, quality family films, action movies and selected mainstream movies as well as more limited release films targeting all ages.

  • + What do the different film censorship classifications mean?

  • Please see our Ratings Information Page for detailed information from the Office of Film and Literature Classification.

  • + How do I advertise on the screen at Majestic Cinemas?

  • For information about screen advertising, please contact us via the Contact form

  • + Can I advertise on the Majestic Cinemas website?

  • For information about possible website and newsletter advertising, please contact us via the Contact form

  • + Who do I talk to about renting a cinema?

  • Please contact us via the Contact form, stipulating your requirements and we will get back to you as soon as possible.

  • + How do I unsubscribe or change my profile details for Majestic Cinemas weekly email?

  • You can update your email address or unsubscribe by clicking the appropriate link on this page.

  • + What do I do if I lost my password?

  • You can retrieve your password by clicking on this link and entering the email address you used to register with.

  • + I have another question that isn’t answered here.

  • Please fill out the comment form located on our website. Your comments will immediately be sent to Majestic Cinemas Customer Relations.

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3D Sessions and Tickets

  • + What is the cost of a ticket for a 3D Movie?

  • A $2 surcharge is applied to the ticket price of all tickets for Majestic Cinemas Digital 3D sessions. 3D glasses can be purchased for an additional $1, but can be kept for use again and again. For example: Adult ticket - $13.00 3D surcharge - $2.00 3D glasses -$1.00 Total - $16.00

  • + Why is there a surchase for digital 3D films?

  • The surcharge is to cover the costs of the superior quality product and increase in technology charges for the Cinemas to run 3D titles. Majestic Cinemas strives to achieve “best value” for all its products and services and will endeavour to keep surcharges to a minimum.

  • + What is the difference between 2D and 3D?

  • 3D works by presenting viewers with a slightly separated set of images for the left and the right eye in such quick succession that our brain perceives the images as appearing at the same time and having a field of depth. The glasses ensure that the right eye only see the images intended for right eye and the same for the left eye.

  • + Can I use my movie Money/Rewards Vouchers/gift Certificates to see a 3D film?

  • You will be able to use your Majestic Cinemas gift vouchers, Rewards tickets or Movie Money vouchers for 3D movies but a $2 surcharge will apply (plus glasses if required).

  • + Can I refund my ticket if I don’t like the 3D vision?

  • The policy of Majestic Cinemas is to allow refunds of tickets within the first 20 minutes of the film if for any reason you are unable to continue watching a session. Please see the Box Office attendant for any enquiries or refunds.

  • + Can my child attend a 3D film?

  • Child sized or smaller 3D glasses are available and fit easily and comfortably onto most children. As with normal ticketing conditions, children under the age of 3 are not required to purchase a ticket to see a film at Majestic Cinemas however in the event of a full session these children will not have access to a seat. Please note that a child under 3 attending a 3D film must pay the $2 surcharge even though they are not charged for access to the cinema plus glasses if required).

  • + I wear prescription glasses – can I still see a 3D film?

  • Our 3D glasses are designed to fit comfortably over prescription glasses.

  • + Do I get to keep the glasses?

  • Yes. Keep your 3D glasses to use next time and save $1. Please be aware that the Glasses will wear out and become misaligned if not handled carefully and at some time you may require a replacement pair.

  • + Can I see the film in standard 2D instead of 3D if I want to?

  • Majestic Cinemas may screen a 2D version of some films concurrently to screening a 3D version. Check your local cinema’s program for more details on each film. Sessions playing in 3D will be noted clearly on all advertising distributed by Majestic Cinemas. Look out for the 3D logo on your favourite films to see whether your film will be playing in this great new format.

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